Last updated: 25 February 2026 (locksmith verification legal details, admin tools, data retention & warranty records)
Account data: name, email, phone number, password (hashed). Profile data: user type (Client/Locksmith), business address, profile photo. For Locksmiths: ID documents (front/back), professional license, verification status, and bank/payout details via Stripe Connect (IBAN, billing address) for receiving payments. As part of the verification process, we may also collect your full legal name, postal address (street, postcode, city, country), and (optional) company name as they appear on your ID or registration documents; this is used solely for identity verification, invoicing, and legal compliance. Booking data: service requests, addresses, notes, dates, times, prices (in EUR), payment details, completion date, warranty expiry (7 days from completion). Dispute data: when a booking is disputed, we collect your dispute reason (Client) or response (Locksmith), timestamps, and the outcome of company review; this is used to resolve disputes and for legal/accounting purposes. Payment data: card details are processed by Stripe; we do not store full card numbers. All payments and payouts are in euros (EUR). Location data: GPS when you enable location (for map display, sharing with locksmith when booking). Device data: device type, OS, unique identifiers, IP address, access logs. Communications: in-app messages, support inquiries, and messages from company administrators when assisting users. Email verification: when you sign up, we may send a confirmation email; clicking the link confirms your address. App preferences: language selection, theme (light/dark), notification settings. We collect only what is necessary for the Service.
Locksmiths submit ID and license documents for verification. We store these securely, review them manually, and use them solely for identity and credential verification. Documents are retained as required by law and our verification records. We do not share verification documents with third parties except as required by law or to prevent fraud. We implement technical and organizational measures to protect document data. You may request deletion of stored documents subject to legal retention requirements.
We use the information we collect to: provide, maintain, and improve our Service; process transactions and send related information; send you technical notices and support messages; respond to your comments and questions; monitor and analyze trends, usage, and activities; detect, investigate, and prevent fraudulent transactions; personalize and improve your experience (including language and theme preferences); and comply with legal obligations. During maintenance periods, we may temporarily limit access to the Service; authorized administrators retain access for platform management. We process your data based on your consent, performance of a contract, our legitimate interests, or legal requirements as applicable under the GDPR.
We may share your information with: Locksmiths (when you book a service, we share necessary contact and location details); Stripe (our payment processor) for payment, payout, and refund processing—Stripe collects card and (for Locksmiths) bank account details under their privacy policy; service providers who assist our operations (e.g., hosting, analytics); and law enforcement when required by law. Company administrators (authorized staff) may access user data, bookings, and profiles for support, dispute resolution, user management, and platform operations; they may contact you via in-app messaging when assisting with support or account matters. For disputed bookings, we review both the client's report and the locksmith's response internally to resolve the dispute and determine refund or payout; dispute data is retained for legal and accounting purposes. When you cancel a booking or receive a refund, we process the transaction through Stripe and retain records as required. See our Terms of Service for the full cancellation, refund, and dispute policy. We do not sell your personal data to third parties. When we share data with processors, we ensure appropriate contractual safeguards are in place, including Standard Contractual Clauses for international transfers where required.
Your data is stored on secure servers with appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. This may include retaining certain booking, warranty, and dispute records, and limited identification data, for a period after you close or delete your account, where required by law or to establish, exercise, or defend legal claims. When data is no longer needed, we securely delete or anonymize it.
EEA/UK: You have the right to access, rectify, erase, restrict, port, object, and withdraw consent. Lodge complaints with your supervisory authority. CCPA (California): right to know, delete, opt out of sale (we do not sell data), non-discrimination. To exercise any right, contact groupit4usupport@gmail.com. We respond within 30 days. Verification documents may be retained longer for legal/regulatory purposes.
We use cookies and similar technologies (e.g., local storage) to collect information about your use of our Service. These help us remember your preferences, understand how you use our app, and improve our services. You can control cookie preferences through your device or browser settings. Note that disabling certain cookies may affect the functionality of our Service.
Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at groupit4usupport@gmail.com and we will take steps to delete such information.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the app and updating the "Last updated" date. For significant changes, we may provide additional notice such as an in-app notification or email. We encourage you to review this policy periodically. Your continued use of the Service after changes constitutes acceptance of the updated policy.
For questions about this Privacy Policy or our data practices, please contact us at groupit4usupport@gmail.com or by mail at UnlockIt, Data Protection, [Address]. For general support inquiries, contact groupit4usupport@gmail.com. For GDPR-related inquiries from EU/EEA or UK residents, you may also contact our EU representative if applicable.